gt's Privacy Policy

Introduction and Scope

gt bet (hereinafter referred to as "we", "gt" or "the Platform") has established this privacy policy to protect the information of users of its website https://gt-bet.cam and related mobile applications. This policy applies from the moment you use gt's services, create an account, make financial transactions, or contact our support team.

By registering on this platform, you accept all terms of this privacy policy. For full details about your rights and responsibilities, please read our Terms and Conditions, which set out the overall contractual basis for using the service.

This policy has been prepared in accordance with the information technology and digital security regulations applicable in Bangladesh. Our goal is to earn users' trust and handle their personal information with the utmost care.

Types of Information Collected

gt may collect various types of information. This information falls into two main categories:

2.1 Personally Identifiable Information (PII)

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (when required for KYC verification)
• bKash, Nagad, or Rocket account number (for payment processing)
• Bank account details (for bank transfers)

2.2 Technical and Behavioral Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Browsing activity on the site, pages visited, and session duration
• Gaming activity — bet history, wins and losses, and balance history
• Login duration and account access patterns
• Records of live chat and email support conversations

How Information Is Collected

gt collects user information through the following methods:

3.1 Direct Collection

Information you provide is collected directly when you open an account on gt, log in, make a deposit or withdrawal, claim a bonus, or contact the support team.

3.2 Automatic Collection

Technical information is collected automatically through cookies, web beacons, and similar tracking technologies while you use the website and app.

3.3 Via Third Parties

Certain information may also reach us through payment processors (bKash, Nagad, Rocket, banks) and fraud prevention services. These third parties operate under their own privacy policies.

Purpose of Using Information

gt uses collected information only for specific and legitimate purposes:

4.1 Account Management and Verification

Identity information is required to create, manage, and secure your account. In particular, age verification ensures that the platform is used only by persons aged 21 or above.

4.2 Processing Financial Transactions

Payment-related information is used to complete deposits and withdrawals securely. Transactions can be made through gt via bKash, Nagad, Rocket, and bank transfer, and records of every transaction are stored securely.

4.3 Improving Service Quality

Behavioral information is used to analyze users' gaming experience, improve platform services, identify technical issues, and deliver a personalized experience.

4.4 Fraud Prevention and Security

Information is used to detect and prevent suspicious transactions, multiple account creation, and any other irregular activity.

4.5 Responsible Gaming Support

Specific information is analyzed to identify users who may be at risk of excessive gaming and to provide them with support. More details are available in our Responsible Gaming Guidelines.

4.6 Communication and Support

Mobile numbers and email addresses are used for account notifications, transaction confirmation messages, and communication with the support team. gt provides 24/7 support in Bengali and English via live chat and email.

Information Storage and Security

gt has adopted industry-standard technical and organizational measures to keep user information secure.

5.1 Encryption and SSL Protection

All data transmitted on the site is secured through SSL (Secure Socket Layer) encryption technology. All sensitive data, including payment information, is stored in encrypted form.

5.2 Access Control

Access to personal information is restricted to authorized personnel only. A record of every access is maintained, and strict measures are in place to prevent unauthorized access.

5.3 Data Retention Period

User information is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period as required by law and regulation. Once retention is no longer necessary, information is securely deleted.

5.4 System Monitoring

gt's systems are under continuous monitoring. Swift action is taken in the event of any security incident, and affected users are notified where necessary.

Sharing Information with Third Parties

gt does not sell user information to third parties for commercial purposes. However, information may be shared in specific circumstances:

6.1 Payment Partners

Information required to complete transactions through bKash, Nagad, Rocket, and banks is shared with the relevant payment service provider. This is an essential part of transaction processing.

6.2 Technology and Game Providers

Necessary technical information may be shared with game service providers (such as Pragmatic Play, Evolution, PG Soft, JILI) and technology infrastructure partners. All such partners are contractually bound to maintain data protection standards.

6.3 Legal Obligations

We are obligated to provide information in accordance with applicable laws in Bangladesh or directives from competent authorities. In such situations, gt complies with the law and makes every effort to notify the user where possible.

6.4 Fraud Prevention Organizations

Specific information may be exchanged with specialized organizations for verification purposes to detect and prevent online fraud. This is necessary to keep the platform secure for all users.

Cookies and Tracking Technology

gt's website and app use cookies and similar technologies that improve the user experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may disrupt core site functionality.
• Functional Cookies: Used to remember language preferences and account settings.
• Analytical Cookies: Used to analyze site usage and make improvements.

7.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

Protection of Minors' Information

gt strictly prohibits registration by anyone under the age of 21. This platform does not knowingly collect information from minors in any way.

Age is verified during the registration process. If gt becomes aware that an account belongs to a person under the age of 21, that account is immediately suspended and all associated information is securely deleted.

If a parent or guardian suspects that their child is using this platform, please contact our support team immediately.

User Rights

As a user of the gt platform, you have the following rights:

9.1 Right to Access Information

You may request to know what information gt holds about you. We will provide the information within a reasonable time of receiving your request.

9.2 Right to Correct Information

If any information in your profile is incorrect, you may request that it be corrected. Some information can be updated directly in your account settings; for other cases, please contact the support team.

9.3 Right to Delete Information

You may request that your account be closed. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may request to opt out of marketing communications (such as promotional messages). Essential service-related communications (transaction confirmations, security notifications) are not covered by this opt-out.

To exercise these rights or if you have any questions, please contact our support team. Answers to common questions can be found on our Frequently Asked Questions (FAQ) page.

Policy Changes

gt reserves the right to amend or update this privacy policy as needed. If any significant changes are made, a notice will be published on the website and registered users will be informed via email or mobile.

Continued use of the service after changes have been made indicates that you have accepted the updated policy. We therefore recommend that you revisit this page from time to time. The date of any policy change will always be noted at the top of the page.

If you object to any aspect of the updated policy, you may request that your account be closed and stop using the service.

Contact

For any questions, requests, or complaints regarding privacy, please contact us through the following ways:

We take every request seriously and are committed to helping you with any questions about the protection of your information.